I am purchasing from Canada. Why am I having trouble checking out?

We understand this can be frustrating when you're just trying to get your shave on. Some Canadian banks don't verify via billing address (which is a main verification method we use), so when we request that verification from your bank, you see an error message -- not because the billing address is wrong, but because the bank simply does not provide that verification service.

If you happen to have an Apt/Unit, try giving this a shot: when you enter your billing address, enter your unit number followed by a hyphen and then your street address in line 1. So, if you live in Apt. 35 at 5 John St, address line 1 would read 35-5 John St.

If you don't have an Apt/Unit or are still getting an error after trying the above, the best thing to do is try another card. We apologize for the inconvenience!

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